Banking
- check Secure customer conversations in one inbox
- check Route account queries to the right department
- check Let AI handle routine balance and hours questions
Customer support for busy East African teams
One inbox for WhatsApp, social, and web chat, with AI that your agents can take over. Book a demo to see it with your channels.
Industries we support
Telecom
- check Absorb high WhatsApp volume after outages
- check Balance chats across agents
- check Keep after-hours coverage with the AI bot
Fintech
- check Unify app chat, WhatsApp, and social DMs
- check Hand over to a person when KYC or payouts need review
- check Train the bot on product FAQs and PDFs
Insurance
- check Collect claim details before an agent joins
- check Use tickets for longer cases
- check Keep notes inside the conversation
Utilities
- check Publish outage updates in the same inbox
- check Queue peak-hour contacts
- check Report volumes by channel
Travel
- check Answer booking questions in Swahili and English
- check Cover Messenger and Instagram alongside WhatsApp
- check Use saved replies for itinerary changes
Healthcare
- check Route appointments and billing to departments
- check Keep business hours visible to patients
- check Escalate sensitive chats to a person
Education
- check Centralise parent and student WhatsApp lines
- check Train the bot on admissions FAQs
- check Assign chats to campus teams
Retail
- check Catch abandoned carts and order questions on WhatsApp
- check Cover Instagram DMs from the same inbox
- check Report which channels convert
Capabilities already in the product
Departments, routing, agent balancing, notes, business hours, saved replies, tickets, automations, AI with human takeover, reports, white-label, and PWA. See the full list on features.
For contact centres
Queue, routing, and team operations
Use the tools already in MojaDesk to run a support floor: departments, queue, routing, agent balancing, business hours, internal notes, tickets, and reports. Voice, IVR, CSAT scores, and SLA timers are not claimed here.
- check Departments and routing
- check Queue and agent balancing
- check Business hours and saved replies
- check Tickets, notes, and reports
Security summary
MojaDesk uses HTTPS in transit, hashed passwords, isolated workspaces, and role-based access for admins and agents. We handle personal data in line with Tanzania’s Personal Data Protection Act, 2022. Read the security page for the confirmed details.
Request our security packOnboarding
The Full integration add-on can connect WhatsApp, Facebook Messenger, and other channels, and help train your AI agent. Timelines and SLAs are confirmed during the demo rather than published as a standard package.
Teams on MojaDesk
Logos are published from the customers list. Independent customers appear on the homepage; we do not invent unnamed brands.
Some of our customers
Teams that run support on MojaDesk
A selection of independent teams using MojaDesk to stay close to their customers.
Looking for written proof? See case studies when they are approved for publication.
Enterprise questions
Can we contract and invoice as an organisation?
Yes. Enterprise customers can discuss invoicing in TZS or USD, including LPO and bank transfer, during the demo.
Do you offer an SLA?
SLA, dedicated account management, onboarding, custom retention, and SSO are available on request for Enterprise. Web, JavaScript, and PHP APIs are included.
Does the AI bot support Swahili?
Yes. MojaDesk can answer customers in Swahili and other languages from the same inbox.
Can we connect our own APIs?
Yes. Web, JavaScript, and PHP APIs are documented. Custom CRM or core-banking connectors are scoped during a demo rather than claimed as ready-made.
How many agents can we add?
Enterprise includes unlimited agents on the published plan. We will confirm the right capacity during the demo.
Where is data hosted?
Data handling and deployment questions can be discussed during the demo.