Privacy Policy

Privacy Policy

Effective Date: 02.04.2025

MojaDesk (“we,” “our,” or “us”) is committed to safeguarding your privacy and protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform and services.

Our contact details:

1. Information We Collect

When you use MojaDesk, we may collect the following types of information:

  • User Account Information: Name, email address, and phone number.
  • Conversation Data: End-user chat messages across supported channels (e.g., Facebook Messenger, Instagram, WhatsApp, Telegram, Website Live Chat), including timestamps and sender IDs.
  • Technical Data: IP address, browser type, device information, and platform usage logs (for security and troubleshooting).

2. How We Use Information

The data we collect is used solely for customer support purposes and to operate the MojaDesk platform. Specifically, we use it to:

  • Enable communication between businesses and their customers.
  • Provide conversation history for context in customer support.
  • Maintain and improve service reliability and security.

We do not use your data for marketing, advertising, or AI training.

3. Data Sharing

We respect your privacy. MojaDesk:

  • Does not share, rent, or sell user data with third parties.
  • Does not provide data access to unauthorized parties.
  • Only grants access to assigned staff strictly on a need-to-know basis.

4. Data Security

We employ multiple safeguards to protect your information, including:

  • End-to-end message delivery across supported messaging channels.
  • Access controls to ensure users only access data within their assigned permissions.
  • Ongoing monitoring to prevent unauthorized access or misuse.

5. Data Retention and Deletion

  • Chat history and account data are retained as long as your account is active.
  • If you delete your account, all associated data is deleted immediately from our systems.

6. User Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data by deleting your account.

To exercise these rights, contact us at support@mojadesk.co.tz

7. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect information from children.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: