Help and support is just a click away
Escalation Information
At MojaDesk, we believe in resolving issues as quickly as possible. Our intelligent chatbot is trained to handle most inquiries, but if your issue requires further attention, it will be escalated to a human support agent. Escalation ensures you always get the right level of assistance, whether it’s a technical challenge, a setup concern, or a billing question. Our team is ready to step in when automated support isn’t enough.
Documentation
For step-by-step guidance, you can access our official documentation at www.mojadesk.co.tz/docs. The documentation covers everything from account setup, WhatsApp number integration, chatbot training, troubleshooting to advanced feature usage and API Integration guide. It is designed as a self-service resource so you can find answers quickly and learn how to get the most out of MojaDesk at your own pace.
MojaDesk is a cloud-based customer support platform that allows businesses to manage conversations across multiple channels like WhatsApp, Facebook Messenger, Instagram, Telegram, and Website Live Chat, all in one place.
Any business that needs to provide customer support can benefit from MojaDesk. Examples include:
- E-commerce shops
- Hotels and restaurants
- Professional services (law firms, medical clinics, consultancies)
- NGOs and community organizations
- Startups and enterprises
No. MojaDesk is designed to be user-friendly. You can connect your channels and start chatting within minutes. Chatbots can be trained easily through our interface.
We provide 24/7 chat support. If needed, issues can be escalated to a human agent for further assistance.
Yes. We will provide guides and later video tutorials to help you get started quickly.
We support WhatsApp, Facebook Messenger, Instagram, Telegram, and Website Live Chat. More channels will be added in the future.
Yes. Our multilingual chatbot can answer FAQs, qualify leads, and hand over conversations to human agents. It can be trained with your own business data.
- Local platform, hosted and supported in Tanzania
- Multilingual chatbot support (English, Swahili, French, Spanish, German and more)
- Secure and compliant with Tanzanian law
- 24/7 support with escalation to human agents
- Affordable pricing tailored for local businesses
Yes. You will connect your own WhatsApp Business number to MojaDesk.
Yes. You can add as many agents as your subscription plan allows. Each agent gets their own login and permissions.
Yes, we offer paid custom setup services, including chatbot training and system configuration. This can be purchased directly from your account’s Membership page.
Yes! Our free plan includes 1 agent and 100 messages so you can test all features before upgrading.
All plans include the same features. The difference is only in the number of agents and messages included.
Yes. We support local mobile money payments and bank transfers for renewals.
We do not provide refunds or trial periods. However, our free plan allows you to experience all features with limited resources.
Yes, you can cancel anytime. Please note that cancellations do not generate refunds.
Yes. MojaDesk uses encryption, secure protocols, and access controls. Only authorized users can view and respond to customer data.
We store names, emails, phone numbers, and conversation history for customer support purposes only. Data is not shared, rented, or sold.
Your data is permanently deleted immediately after you close your account.
Yes. MojaDesk follows Tanzanian data protection and ICT regulations.
Didn’t find your question? Contact us at support@sitesupport.co.tz or call +255 767 213 119