Website Live Chat
Engage website visitors instantly with real-time conversations.
Features for day-to-day customer support
Unified inbox, AI tools, reports, and channel integrations in one product.
MojaDesk covers the tools your team uses every day: connect channels, reply faster with AI, and track performance with clear reports, whether you are a small team or a larger organisation.
Core platform
Product features
Unified inbox
Manage all customer messages from different platforms in one unified inbox.
Team Collaboration
Allow multiple staff members to share, assign, and resolve tickets together.
Human AI Assistance
Let AI support human agents with quick suggestions and smart replies.
Human Agents
Route requests to multiple agents for personal, human-driven customer care.
AI Agent/Chatbots
Deploy a fully automated agent powered by AI to handle conversations independently.
Automations
Streamline repetitive tasks with triggers and automated workflows.
Mobile Apps (PWA)
Stay connected anywhere with mobile-friendly apps that work across devices.
Integrations
Connect seamlessly with services like Google Workflow, OpenAI, and more.
Pre-chat Forms
Collect key details with questionnaires or registration forms before a chat begins.
Multilingual
Serve customers in many languages with localized experiences—including Swahili where you need it.
Tags
Organize and track conversations easily using predefined labels.
Custom Branding
Personalize the chat experience with your company’s logo, colors, and style.
Chat Queue
Keep customers informed while they wait in line for the next available agent.
Tickets
Convert conversations into trackable tickets for organized issue management.
Operations
Management features
Departments
Organize chats by department to ensure inquiries reach the right team.
Chat Internal Notes
Add private notes inside conversations to coordinate with your team.
Business Hours
Set availability times to manage customer expectations effectively.
Saved Replies
Respond faster with reusable, pre-written answers for common questions.
Agents Balancing
Distribute conversations fairly across your team for faster, more balanced response times.
Insights
Reports and analysis
Users and Agent Reports
Gain insights into user activity and agent performance.
Messages Reports
Track the volume and performance of all messages exchanged.
Automation Reports
Analyze how your automations are performing and improving efficiency.
Articles Reports
Measure the impact and reach of your knowledge base or help articles.
Channels & tools
Integrations
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WhatsApp
Engage customers on the world’s most popular messaging platform.
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Messenger
Connect directly with customers through Facebook Messenger.
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Telegram
Support customers on Telegram with seamless integration.
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Viber
Stay connected with users who prefer Viber messaging.
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Artificial Intelligence
Enhance conversations with AI-powered insights and automation.
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OpenAI
Use advanced AI to power smarter chatbots and automate replies.
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Line
Reach audiences across Asia with Line integration.
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WeChat
Communicate with customers in China through WeChat.
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Zalo
Build stronger connections with customers in Vietnam via Zalo.
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X
Manage customer inquiries and mentions from X in one place.
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Slack
Collaborate with your team by bringing chats directly into Slack.
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Zendesk
Sync MojaDesk with Zendesk for unified customer service.
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Zapier
Automate workflows by linking MojaDesk with 5,000+ apps.
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WHMCS
Manage hosting and billing requests seamlessly with WHMCS integration.
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Martfury
Connect with your eCommerce customers through Martfury integration.
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Business Messages
Chat with customers directly from Google Search and Maps.
For contact centres
Queue, routing, and team operations
Use the tools already in MojaDesk to run a support floor: departments, queue, routing, agent balancing, business hours, internal notes, tickets, and reports. Voice, IVR, CSAT scores, and SLA timers are not claimed here.
- check Departments and routing
- check Queue and agent balancing
- check Business hours and saved replies
- check Tickets, notes, and reports
See how we protect accounts on the security page.
Feature questions
Which channels does MojaDesk connect?
MojaDesk connects WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, and website live chat in one inbox. LINE, WeChat, Zalo, Slack, Zendesk, and Zapier are also available.
Can the AI bot answer in Swahili?
Yes. You can train the bot in Swahili and other languages. Automatic language detection helps replies stay natural for each customer.
Can I train the bot on PDFs?
Yes. You can train with FAQs, website content, and uploads such as PDF, text, and JSON.
Does it work with WhatsApp Business API?
Yes. MojaDesk connects to WhatsApp so your team can reply from the shared inbox. Setup steps are in the documentation.
Can contact centres use queue and routing?
Yes. Departments, queue, routing, agent balancing, business hours, internal notes, tickets, and reports are included.
Where can I read about security?
See the security page for confirmed platform controls such as HTTPS, hashed passwords, workspace isolation, and role-based access.