Features built to handle your Customer Support

Engage website visitors instantly with real-time conversations

Manage all customer messages from different platforms in one unified inbox

Allow multiple staff members to share, assign, and resolve tickets together

Let AI support human agents with quick suggestions and smart replies

Route requests to multiple agents for personal, human-driven customer care

Deploy a fully automated agent powered by AI to handle conversations independently

Streamline repetitive tasks with triggers and automated workflows

Stay connected anywhere with mobile-friendly apps that work across devices

Connect seamlessly with services like Google Workflow, OpenAI, and more

Collect key details with questionnaires or registration forms before a chat begins

Measure the impact and reach of your knowledge base or help articles

Organize and track conversations easily using predefined labels

Personalize the chat experience with your company’s logo, colors, and style

Keep customers informed while they wait in line for the next available agent

Convert conversations into trackable tickets for organized issue management

Organize chats by department to ensure inquiries reach the right team

Add private notes inside conversations to coordinate with your team

Set availability times to manage customer expectations effectively

Respond faster with reusable, pre-written answers for common questions

Agents Balancing

Gain insights into user activity and agent performance

Track the volume and performance of all messages exchanged

Analyze how your automations are performing and improving efficiency

Measure the impact and reach of your knowledge base or help articles

Enhance conversations with AI-powered insights and automation

Engage customers on the world’s most popular messaging platform

Connect directly with customers through Facebook Messenger

Use advanced AI to power smarter chatbots and automate replies

Build conversational agents with Google Dialogflow integration

Manage customer inquiries and mentions from Twitter in one place

Support customers on Telegram with seamless integration

Stay connected with users who prefer Viber messaging

Reach audiences across Asia with Line integration

Communicate with customers in China through WeChat

Build stronger connections with customers in Vietnam via Zalo

Collaborate with your team by bringing chats directly into Slack

Sync MojaDesk with Zendesk for unified customer service

Manage hosting and billing requests seamlessly with WHMCS integration

Chat with customers directly from Google Search and Maps

Connect with your eCommerce customers through Martfury integration

Automate workflows by linking MojaDesk with 5,000+ apps