Customer support for Tanzania and East Africa
A shared inbox and AI bot for teams that already live in WhatsApp, social DMs, and web chat.
Who we are
MojaDesk is customer support software built for businesses in Tanzania and East Africa. It brings WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, and website live chat into one inbox so a team can answer in one place instead of hopping between apps.
The product is operated by The Site Weavers from Dar es Salaam. We work with organisations in Tanzania, Kenya, and Uganda, and we price and support the product with that market in mind. Pages on this website are in English. The product itself can serve customers in Swahili and many other languages when you train the bot that way.
Teams use MojaDesk to keep after-hours coverage with an AI chatbot, hand conversations to a person when needed, and report on volume. Agents get smart replies; admins get departments, routing, business hours, tickets, and reports. White-label is available as an add-on on paid plans and is included with Enterprise.
We handle personal data in line with Tanzania’s Personal Data Protection Act, 2022. Confirmed platform controls (HTTPS in transit, hashed passwords, isolated workspaces, and role-based access) are described on the security page. Pricing is published in Tanzanian shillings on the pricing page. Sales conversations start with a demo, not an invented SLA.
MojaDesk grew from the same practical problem many local support desks face: customers write on WhatsApp first, social inboxes pile up, and the website chat is somewhere else. The product is the shared workspace for those conversations, with an AI bot you train on FAQs, website copy, or PDFs, and a path to a human agent when the bot should stop.
Leadership biographies, company registration numbers, and TIN details are published only when they are confirmed. Until then they are omitted rather than invented. If you want to work with us, book a demo or use the contact form.
Multi-channel
One workspace for WhatsApp, social, and web chat.
AI-assisted
Smart replies and a trainable bot, with human takeover.
Built for trust
Confirmed security controls and responsible data handling.
About MojaDesk
Who operates MojaDesk?
MojaDesk is operated by The Site Weavers, a company based in Dar es Salaam, Tanzania.
Where do you serve customers?
We serve businesses in Tanzania, Kenya, Uganda, and the wider East African market from English-language pages.
Does the product support Swahili?
Yes. The AI bot and inbox can serve customers in Swahili and other languages. This website itself is published in English.
How can we talk to the team?
Book a demo for sales conversations, or use the contact form and WhatsApp for support.